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Frequently Asked Questions
We try to anticipate questions you might have about our SERVICE and provide the answers here. If you need additional information send email to info@aroundtheclockusa.com
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Q: How many years has Around The Clock USA been in business? |
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A: Since 1999 – 8 years |
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Q: How far is the Orlando International Airport (MCO) to
Port
Canaveral? |
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Q: How long does it take to get from Orlando International Airport (MCO) to Port Canaveral? |
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A: About 49 minutes (70
MPH) |
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Q: Where are we going to find Around The Clock USA at the Orlando International Airport (MCO)? |
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A: We generally have a
representative at each terminal (A & B). Once you get to the
baggage claim area please follow our regular procedures:
• Call the toll-free number (1-800-270-6545)
once you have your entire luggage with you, to receive instructions
on where you can meet your driver. |
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Q: Do I have to make a
reservation? Or I can just show up at the
Airport? |
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A: YES, you need to make a reservation in advanced. In
fact, you will be getting a Booking-Confirmation by e-mail after
you call or make your reservation online.
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Q: How does the
service work? and How to book a service with Around The Clock
USA? |
Q: There are 3 ways of booking a service
with Around The Clock USA: On line, by phone
(1-800-270-6545), or by
fax. After making a reservation
you will be receiving an e-mail confirmation, that will allow
the passengers verify the information that we have in our
system. |
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Q: How do I know that
my request has been confirmed? |
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A: Requests will be confirmed by
email > Subject: Around The Clock USA Booking
- Confirmation. Order #: xxxxxx. |
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Q: How long will it
be before I get a confirming email? |
A: A confirming email could
take about 2 hours. |
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Q: What happens if my flight
gets delayed? What if I missed my scheduled
shuttle? |
A: No problem! We have a continuous shuttle service every 30 minutes from Orlando Airport (McCoy) to Port Canaveral. Remember Around The Clock USA will track every body’s flight information in order to avoid delays in our shuttle schedule. Your only responsibility will be to contact ATC 24 hour dispatch and let us know that your flight is delay, and provide us with your new flight details. |
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Q: What happens if my flight
is delay and I missed the last shuttle pick up to Port Canaveral
(2PM)? |
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A: You will have the choice to
pay the difference between a shuttle service and a private service.
It will depend on your party size. |
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Q: What happens if I have a group of “X” people, but we
will all take the shuttle at different times? Will we be charged by
group, or separately? |
A: In order to take advantage of our group rate everybody
needs to travel at the same time. If you split up the group, you
will be charge separately. |
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Q: Will you provide us with
car seats? |
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A: Yes, one for
family. |
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Q: Does my child have to pay
as a regular passenger? |
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A: We charge for children 3 years
old and older. |
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Q: How many suitcases can we
bring to your shuttle? |
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A: 2 suitcases per person, plus a
carry on bag. |
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Q: Do you pick up only at the Orlando Airport (MCO)? |
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A: NO, we pick up (shuttle service) at Orlando International Airport and at the Orlando Airport Hotels. For other locations please call us for rate: 1-800-270-6545 |
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Q: How long does it take from Port Canaveral to Orlando International Airport (MCO)? |
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A: About 49 minutes (70
MPH) |
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Q: Where do we find you at
Port Canaveral? |
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A: All terminals at Port Canaveral
have a passenger drop-off and pick-up area; all you have to do is
look for the passenger pre-arrangement pick-up area. You can tell
your porter or ask any security guard about Around The Clock
Shuttle, and they will direct you to our pick-up location. Remember
you can always call for help 1-800-270-6545. |
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Q: Do we have to pay anything else over the regular price that
appears on the webpage (tolls, airport fees, and port
fees)? |
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A: NO, everything is included
in the price, except driver’s gratuity. |
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Q: How much is the Driver’s
gratuity? |
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A: That is completely up to the
passenger, the industry average is 20%. |
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Q: Can we pay
cash to the driver for our service? |
A: YES, but in order to book any service with Around The Clock
USA, you will need a credit card to hold the service. |
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Around The Clock
